Web Marketing Experiences

Say bye bye to Norton Antivirus

Hi,

Today I have a non-web-marketing story, but because it's yet another story about how software companies try to chase away their customers, I thought you might be interested to read it.

I don't like viruses on my PC, so I bought (yes BOUGHT) Norton System Works 2003. Some weeks ago my dear friend Bill G. sent me XP SP2 (for free!).

After updating Microsoft® Windows® XP to Service Pack 2, the message "Your computer might be at risk. Your virus protection status is unknown" appears periodically. Just frequently enough to make me stinking nervous. Imagine you think you're safe and then suddenly a little devil jumps out of the black right before your face :"I've GOT YOU!!! Huaaaahhh!"

I thought that Symantec would have a solution for this: I missed again ... (my sense of failure goes far beyond web marketing).

When I started looking at the support pages of Symantec I indeed discovered that they knew there was a problem. But as I understood their message: it's not really their problem, it's just of problem of their clients, and what do they hate their clients.

This is what they say:
"Will this be fixed? Symantec is planning an update, which will be available by LiveUpdate. The update allows the Windows Security Center to correctly identify the status of your Norton 2002/2003 security products and give you the option of configuring how Norton security products and the Windows Security Center alerts you. When the update is available, this page will be updated." This message is now for more than 2 weeks on their site. I've asked about 10 times about their planning, no response.

But even without their answer I know what their update (if it should come one day) will do, it will simply send a fake signal to XP security center telling all is running well, even if it isn't. That's how Symantic works.

On my other PC I have installed Avast virus scanner: it's free, it works and no bogus. So I say bye bye to Symantec.


Eric

PS: I give a free ebook to every one who can find the support email address of Symantec.

posted by Web Marketing Lies @ 1:49 PM