Web Marketing Experiences

Webposition Gold mishap

Me again,

Today a story about Webposition Gold. I'm using this tool suite for several years now, mainly to automatically submit pages of my website to search engines.

This tool also has some other features like a search ranking (reporter) tool, a page analysis tool (allows you to compare your pages with pages of higher ranked competitors, ....).

The submission tool seems to work properly, and I even think it has improved the speed of inclusion of my pages in major search engines. So far so good.

Some months ago I received a message from WP with the request to test their new version WP3. So I did the installation strictly according to their instructions. This new version seemed to work fine ... till 3 days ago. Then suddenly I got a message that my license had expired and that I had to buy WP3. So first they ask me to test their software for FREE (read at my costs), then when it works fine I have to pay to keep using it. (They offer users of WP2 a 50% reduction)

Of course I was not pleased with this change, so I contacted them to get my old version WP2 back. No problem just uninstall WP3 and re-install WP2 (at my own costs of course). So I uninstalled WP3, installed WP2 back ... but upon uninstallation of WP3 the uninstall procedure erases all WP config-files, also the ones previously created with WP2.

Again I was not pleased and contacted them again with my findings.

Their answer almost blew me out of my seat ...

"Well these things can happen. But you should not complain to much, it happens quite often that people loose files due to HD-crashes aso. Just rebuild these config-files and that's it. It doesn't take that much time."

In summary:
- I test their software at my costs
- Then they try to push their new version through my throat
- Then they erase files on my system (and they knew this would happen beforehand!)
- Then they say that I shouldn't complain that much, I can easily rebuild the lost files at my time and costs

I think I'll send them a bill charging them my time, and with the money I collect from these guys, I'll buy me another software like IBP4. Maybe these guys are more serious.

Cu tomorrow,

Eric

posted by Web Marketing Lies @ 4:03 AM